Help

Session ID and Access Code

Where do I find my session ID and access code?

There are three ways to locate your session ID and access code. 1. The session ID and access code are included in your proof set on a separate proof-sized card that says, "View your images online now". 2. If you provided your email address at the time of your session, we will include them in your "Welcome" email from Prestige Portraits. 3. If you have already added the images to your account, login and click the SHARE link at the top of the page. Enter your email address and we'll resend you the session ID and access code. If you still need assistance in locating these credentials please contact us by phone or chat (800-736-4775).

How do I add another student/set of images to my account?

After you have logged in to your account click the "Get Started" button. From there, you'll see the proofs you had previously added. To the far right of the name drop down, click on the link labeled "ADD ANOTHER SET OF IMAGES" to enter the session ID and access code for the 2nd set of images.

 

Contact Us

How do I contact Lifetouch Prestige?

Contact Us By Phone or Chat (Monday - Thursday 8am - 10pm, Friday 8am - 8pm, Saturday 9am - 8pm EST) 800-736-4775.

To contact us via email, please select Senior/Graduation Photos from the following link: Contact Lifetouch.

 

Orders

When should I order my portraits?

Within 30 days of receiving your proofs. We recommend sharing your images with family and friends first to get their input, then placing your order.

Can I get help placing my order?

Yes, Please call us toll-free at 1-800-736-4775 for further assistance.

How long does it take to receive my order?

From the time we receive your order, expect two to three weeks for delivery of your portraits.

How many proofs can I order from?

As many as you'd like. If you have at least four proofs you'd like to order from, we recommend the Perfect Package. Otherwise, you can order a package with a limited number of poses, and an extra fee will apply if you decide to order from more proofs than the package allows.

What if I want more portraits after I order?

Not a problem. Simply access your online account and order more portraits.

Can I order the proof set only?

Yes, but for a better value, we recommend ordering a package that includes a proof set.

What is a Portrait CD?

The Portrait CD can be used to save and store your (hi-res) images for years to come. If you ever need to reprint your portraits you can use the files on the CD to print up to an 8x10 portrait.

 

Payment

What are my payment options?

Visa, Mastercard, Discover, or American Express.

Looking for your Proof Deposit?

If you are the first person to claim images for a portrait session, any proof deposits that were made at or after the portrait session will be applied to your order.  The website will show the proof deposit in the shopping cart and the final payment screen. Others that claim the session after you will not have access to the proof deposit.  Sitting fees are separate from proof deposits and are not refundable.  For questions regarding your proof deposit, contact us at 800-736-4775.

 

Retouching

Will my portraits be retouched?

Yes. Your finished portrait order will be retouched at no additional charge. Basic Retouching includes removal of skin blemishes. To request additional retouching services, please call us toll-free at 800-736-4775.

Will my proofs be retouched if I order them?

If you order a proof set, you will receive a new set of proofs (without retouching and without a watermark). If you also ordered portraits, the proofs you ordered portraits from will include Basic Retouching.

 

Yearbook Pose

Looking to select a Yearbook Pose?

If you are the first person to claim images for a portrait session, you will have access to select the yearbook pose for that session.  Others that claim the session after you will not have access to the yearbook selection screen.